Frequently asked questions
Short answers for sponsors and advisers. For commercial terms see Pricing.
What is Work Permit Desk?+
A workflow-first compliance OS for UK sponsor licence holders: Appendix D records, SMS duty tracking, visas, daily work, audit packs, and multi-client adviser tools — not a full HRMS.
Does Work Permit Desk submit reports to the Home Office?+
No. You file in the official SMS (or other channels) yourself. Work Permit Desk helps you track duties and mark them reported after filing, for your audit trail.
Is this legal advice?+
No. Outputs are operational support. AI explanations cite public guidance and always require human review. Confirm duties against current GOV.UK sponsor guidance.
Who can sign in?+
HR/compliance users, immigration advisers linked to clients, and sponsored workers (ESS) with linked accounts. There is no open public self-registration.
How do sponsored workers sign in?+
Use Worker sign-in on the home page or /login?next=/ess. New joiners usually complete an onboarding magic link first.
How is pricing set?+
See the Pricing page. Packages are customised by workforce size and adviser seats — discuss on WhatsApp +44 7448 313044.
Where is my data stored?+
In your deployment’s database and document storage. Multi-tenant isolation uses application scoping and Postgres row-level security where enabled. See Privacy Policy and DPA.
Can advisers see all my HR tools?+
Advisers only see organisations they are explicitly linked to, via a separate adviser portal — not your full HR desk by default.
How do I get support?+
WhatsApp +44 7448 313044 (sitewide chat button) or contact your account administrator.